1
Choose Product
2
Design
3
Order Details
4
Payment

Choose Your Product

👜
Custom Tote Bag
$29.00
🐶
Custom Dog Bib
$19.00
💄
Custom Makeup Bag
$24.00
🧳
Custom Luggage Tag
$15.00

How It Works

Our easy 5-step process ensures you get exactly what you want, when you want it.

01

Receive Your Creation

We'll craft your custom item with care and ship it directly to your door. Enjoy your unique creation!

02

Choose Your Product

Browse our selection of high-quality items and choose the perfect product for your customization needs.

03

Design Your Artwork

Upload your own design or use our design tool to create a custom logo, text, or graphic for your product.

04

Preview & Approve

Preview how your design will look on the actual product and make any necessary adjustments before finalizing.

05

Place Your Order

Complete your order with our secure checkout process and choose your preferred shipping method.

Customization Process Timeline

Our Story

Our Workshop

Crafting Excellence Since 2010

What started as a small family workshop has grown into a leading provider of custom embroidery and personalized products. Our journey began with a simple mission: to create high-quality, unique items that bring joy and meaning to our customers.

With over a decade of experience, we've perfected our craft while maintaining our commitment to quality and customer satisfaction. Each item that leaves our workshop is carefully crafted by skilled artisans who take pride in their work.

Our Core Values

  • Quality First: We use only the finest materials and craftsmanship.
  • Customer Satisfaction: Your happiness is our top priority.
  • Creativity: We embrace innovation and unique designs.
  • Integrity: We believe in honest business practices.

Meet Our Team

Sarah Johnson

Sarah Johnson

Founder & Creative Director

Michael Lee

Michael Lee

Master Embroiderer

Emily Chen

Emily Chen

Design Specialist

David Wilson

David Wilson

Customer Relations

Frequently Asked Questions

Our standard production time is 3-5 business days after your design is finalized. For rush orders, we offer expedited processing for an additional fee. Shipping times vary depending on your location and chosen shipping method.

We use high-quality polyester and rayon threads for our embroidery, which are both durable and vibrant. Our products are made from premium materials like canvas, twill, and durable synthetic fabrics depending on the product type.

Pricing depends on the product type, the size and complexity of your design, and the quantity ordered. Larger designs with more colors and stitches will cost more. Bulk orders qualify for volume discounts.

Yes! You can upload your own design or logo during the customization process. We recommend using high-resolution vector files (AI, EPS, SVG) for the best results. Our team will review your design and contact you if there are any issues.

Due to the custom nature of our products, we do not offer returns or exchanges unless there is a manufacturing defect. If you receive a defective item, please contact our customer service within 14 days of delivery with photos of the issue.

Past Projects & Customer Reviews

Our Featured Projects

👜

Corporate Branding Totes

Custom embroidered tote bags for a major tech conference with company logo and event details.

🐶

Pet Boutique Collection

Personalized pet bibs with embroidered names and cute designs for a luxury pet store chain.

💄

Beauty Influencer Collaboration

Custom makeup bags with unique embroidered patterns for a popular beauty influencer's product line.

🧳

Luxury Travel Accessories

Premium luggage tags with elegant embroidery for a high-end travel accessories brand.

What Our Customers Say

★★★★★
"The custom tote bags are of excellent quality with exquisite embroidery. The design is clear and beautiful. This is my third order here, and I'm always satisfied!"
Sarah Johnson
Custom Tote Bag
★★★★★
"The custom dog bib for my pet is absolutely adorable! My friends all love it. The fabric is comfortable, my dog looks happy wearing it, and the embroidered name is very delicate."
Michael Chen
Pet Bib
★★★★★
"The makeup bag design completely meets my expectations. The color coordination is perfect, and the embroidered patterns are vivid. Most importantly, it's very practical and worth buying!"
Emma Wilson
Custom Makeup Bag
★★★★★
"The luggage tags are very practical with clearly visible embroidered text and durable materials. Most importantly, I never mix up my luggage with others' anymore!"
David Kim
Luggage Tag

Shipping & Returns

We want you to be completely satisfied with your purchase. Here's what you need to know about our shipping and return policies.

Shipping Information

Standard Shipping

Estimated Delivery: 5-7 business days

Cost: $7.99 (free for orders over $50)

Expedited Shipping

Estimated Delivery: 2-3 business days

Cost: $12.99

Express Shipping

Estimated Delivery: 1-2 business days

Cost: $19.99

Please note: Custom orders may require additional processing time before shipping. You will receive a tracking number once your order has shipped.

Returns & Exchanges

Return Window

We accept returns within 30 days of delivery for a full refund or exchange, provided the item is in its original condition with tags attached.

Custom Order Returns

Customized items may be returned if they are defective or if there was an error in the customization process. Please contact our customer service within 7 days of delivery.

Return Process

1. Contact our customer service to initiate a return
2. Print the return shipping label
3. Package the item securely
4. Ship it back to us
5. Once received, we'll process your refund or exchange within 3-5 business days

For return assistance, please contact us at support@patchuation.com or call (555) 123-4567.

Get In Touch

Send Us a Message

Contact Information

Visit Us

123 Craft Street, Suite 101

New York, NY 10001

Call Us

Phone: (212) 555-7890

FAX: (212) 555-7891

Email Us

General Inquiries: info@patchuation.com

Support: support@patchuation.com

Sales: sales@patchuation.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed